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An email will be sent through to your email address once you are at the exchange, and the seller marks the order as complete. You will then have the option to accept or decline the item. 

Yes, you will receive your money back if you are unhappy with the item. This is processed and will be deposited into your account.

Your money is held safely for you and as a safety measure for the seller, in a secure holding account. It will then either be sent to the seller on a successful purchase, or returned back to you if necessary.